But 2017 began in a new light- a hopeful light showing support and, well, maybe even a little extra hand-holding which is what was sorely needed after all of the past dramas. I felt relieved when the story appeared that Auvi-Q was indeed returning to all of us. Even better, they told us that their goal was to make sure it was available to everyone who needed it. Coming in ahead of their originally estimated date of February 14th, I raced to my computer. Unlike other auto injector plans in the past, Auvi-Q offers a mail order service and I wanted to see exactly how this worked and if they truly did put their money where their mouth was. Under this plan, Kaleo's goal is to take the burden off of the patients and get them the epinephrine that they need in the easiest way possible. So easy that you don't have to wait through the usual process (wait to make an allergist appointment, get a prescription, go to the pharmacy, wait to get the prescription filled, etc.) I decided to test out their process to see what the results were.
- I downloaded the direct delivery service form for NutriSon
- I delivered it to his physician's office and asked that they call me when it was faxed (I wanted to know the time frame)
- By 11 AM I received a call stating the form had been faxed
- At 4:54 PM that day, I got a call from the customer service department handling the mail orders for Auvi-Q. She stated her name and explained that our conversation was being taped. She asked if I was aware that the doctor had sent in a prescription for my son's Auvi-Q, I said yes. She told me that my insurance company (BCBSNC) does not cover Auvi-Q but just as I was about to get upset, she quickly continued to tell me that they have already taken care of everything, could process it and our out-of-pocket cost would be $0. I thanked her more than a few times. She then asked if I preferred to have the package signed for or just left- I opted for no signature as I am almost always home working.
- By 11 AM I had NutriSon's Auvi-Q's in my hand! Is it weird that I was like a kid at Christmas- I opened the package right away, checked everything and I couldn't wait to show my son when he got home later.
- One of the first things that I noticed was the expiration date- April 23, 2018- that's 14 months (yay for a longer expiration date!)
- I will tell you that it was 40 degrees outside when my package arrived (you will see that the temperature for proper storage is very specific to ensure the life of the epinephrine). I did notice that when I removed the Auvi-Q's from the well-wrapped package, they were cold to the touch. I opened them and checked the liquid, which was clear. I recommend that you consider your delivery at a time when you can be there to reduce the amount of time the package may sit outside in cooler weather or request a signature so that you will know when it will be in your hands.